FAQ

What size are the pitches?

Our pitches have an average surface area of 100 m². They are intended to accommodate 6 people and 1 vehicle, each having a 10-Amp electrical connection.

Are barbecues permitted on the pitches?

As the campsite is located within a high-fire risk region, only electric or gas barbecues are permitted on the pitches.

Can we hire a fridge?

For €7/day, you can hire a fridge for your pitch.

How many sanitary blocks are there on the campsite?

There are two locked and heated sanitary blocks available to you; these include disabled sanitary facilities, a nursery and other facilities.

Can I choose my pitch?

When making your reservation, you can choose the option “choice of pitch” (30€) and send in your preferences to us. Following our availabilities, this option will give you the guarantee of a specific pitch.

Is bedding supplied in mobile homes?

In your accommodation, you will find pillows, duvets and mattress protectors for all holidaymakers.You should note that there is an additional charge for sheets*. We offer several services: Hire of sheets: Coton bedsheets and pillowcases: 11€/personPartiel hotel service: Coton bedsheets and pillowcases, towel package and bathmat: 13€/personFull hotel service: Coton bedsheets and pillowcases, beds made upon arrival,  towel package, bathmat and teatowels: 17€/person Please feel free to contact reception for more information.*Full hotel service is included in the rental of a Sunêlia Luxe Taos 6/8 pers.

Are the kitchens in the holiday hire accommodation fully equipped?

Available to you are a hob, a microwave, a refrigerator, crockery for the number of people up to which the mobile home accommodates. You will find an inventory of equipment that each holiday hire unit contains.

Does the holiday hire accommodation have equipment for babies available?

No, but you can hire a baby kit (containing a bed, high chair and bath) from reception for €4.50/day.

Is the accommodation air-conditioned?

All of our accommodation has air conditioning.

Is cleaning included within the price of accommodation?

No. If you do not wish to do the cleaning yourself, you can choose our cleaning package for the end of your stay (€80).End of stay cleaning is included in the rental price of Sunêlia Luxe Taos 6/8 pers.

Do mobile homes have Wi-Fi access?

The Wi-Fi network is available across the whole site. However, access to the Internet on pitches or within mobile homes is an additional amount (€5 for 60 minutes/€22 unlimited access package for one week/valid for two devices provided that they are not logged in at the same time.

Is it possible to pitch a tent on the premises of a holiday hire unit?

Yes if there is enough space around your particular holiday hire accommodation and if the number of maximum individuals allowed within the holiday hire is not exceeded. Ask at reception before making your booking.

How often do activities take place?

From Monday to Friday, our activity leaders offer you various recreational activities throughout the day (from 10 a.m. to 10 p.m.).

Does the campsite have children’s play areas?

We have laid out several play areas within the campsite, so that your children will have fun at all times.

Are animals allowed on the campsite?

Animals can stay with you in mobile homes for an additional €6 per night (maximum weight : 10 kg).

Does the campsite have sports equipment available?

Go to the bar where our activity leaders will lend you tennis rackets, mini-golf clubs, basket balls or footballs and other such equipment, in return for a deposit.

Is there a launderette available on the campsite?

We have fitted out a laundry area, including washing machines, a tumble dryer and an ironing board (it is possible to borrow an iron at reception).

Can my 4½-year-old take advantage of the children’s club?

Yes, however he or she should be accompanied by an adult. The child may only go on their own from aged five and upwards.

What are the aquatic park’s opening hours?

The pools are open from 8 a.m.to 8 p.m.

Are the outside swimming pools heated?

All of our aquatic areas are heated

Are men’s boxer shorts permitted in the pools?

No, only trunks are permitted.

Is swimming supervised by lifeguards?

No swimming is not supervised.

From what age can my child go to the balneotherapy area (including jacuzzi, sauna, steam room, gym and other facilities)?

Access to the balneotherapy area is permitted from aged 16 years and upwards, provided the child is accompanied by an adult.

Are there shops on the campsite?

Yes, there are several shops on site, such as a grocer’s shop (with fresh produce, a bread sale point, and other groceries available, open every day from 8 a.m. to 7 p.m.), a bar, a restaurant, and an ice-cream seller.

Do you accept traveller’s cheques?

You can use traveller’s cheques to settle the total due for the stay.

Is it necessary to pay a deposit before settling into our accommodation?

A deposit being a total of €250 and €80 will be requested upon your arrival.

What means of payment can I use?

You can pay for your stay by credit or debit card, cheque, cash or traveller’s cheques.

When do we pay the amount due for our stay?

The amount due should be paid upon your arrival.

Is the campsite certified by VACAF (a French organisation offering entitlement to holiday-related benefits)?

No, the campsite is not certified by VACAF.

What time can we take up occupancy of our holiday hire accommodation?

You can arrive from 3 p.m. to take up occupancy of your holiday hire or pitch. On the day of departure, you must leave between 8 a.m. and 10 p.m.

How do we get to the campsite?

The campsite is situated on Route de Rocher 07110 Largentière. The GPS coordinates are: – Latitude : N 44°33’40 – Longitude : E 04°17’10 » Beware as GPS directions tend to take you by direct routes. Please feel free to telephone us if in doubt on +33 (0)4 75 88 31 97.

What are the opening hours for reception?

The reception is open from 9 a.m. until 7.00 p.m.

How do I cancel my reservation?

See general conditions Click here

If you have not found responses to your questions, please feel free to call us on +33 (0)4 75 88 31 97.

Choose the period of your stay